Refund Policy

1. Overview

At YallahMeals, we want you to be completely satisfied with your meal prep experience. This Refund and Cancellation Policy explains our policies regarding refunds, cancellations, and subscription management. Because we prepare fresh meals to order, our policy reflects the perishable nature of our products.

2. Cancellation Policy

2.1 One-Time Orders

48-Hour Cancellation Window: You may cancel a one-time order and receive a full refund if you cancel at least 48 hours before your scheduled delivery date. This allows us time to adjust our meal preparation schedule.

Within 48 Hours: Orders cancelled less than 48 hours before delivery are non-refundable, as we have already begun preparing your meals with fresh ingredients.

2.2 Subscription Orders

48-Hour Notice Required: To cancel or modify your next subscription delivery, you must do so at least 48 hours before the scheduled delivery date. Changes can be made anytime through your customer dashboard.

How to Cancel:

• Log in to your account
• Go to your Customer Dashboard
• Select the subscription you wish to manage
• Click "Cancel Subscription" and confirm

Cancellations take effect immediately, and you will not be charged for future deliveries. Any meals already prepared for delivery within 48 hours will still be delivered and charged.

3. Refund Policy

3.1 Eligible Refunds

You are eligible for a full refund in the following situations:

• Cancelled Before 48 Hours: Orders cancelled at least 48 hours before delivery
• Non-Delivery: If we fail to deliver your order on the scheduled date
• Incorrect Order: If you receive the wrong meals or incorrect quantities
• Quality Issues: If meals arrive spoiled, damaged, or do not meet our quality standards
• Billing Errors: If you were charged incorrectly or multiple times

3.2 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Orders cancelled less than 48 hours before scheduled delivery
• Delivered meals that were left unattended and spoiled due to delayed retrieval
• Change of mind after meals have been delivered
• Taste preferences or subjective quality opinions (unless there is a legitimate quality issue)
• Incorrect delivery address provided by customer
• Customer unavailable to receive delivery at the provided address

3.3 Partial Refunds

If you cancel a recurring subscription mid-cycle, you will receive a prorated refund for any undelivered meals. For example, if you have a monthly subscription and cancel after 2 weeks, you will be refunded for the remaining 2 weeks of undelivered meals.

4. Subscription Management

4.1 Pausing Your Subscription

Instead of cancelling, you can pause your subscription for up to 3 months:

• No charges during pause period
• Resume anytime through your dashboard
• Meal preferences and settings are preserved
• Must pause at least 48 hours before next delivery

4.2 Skipping a Delivery

You can skip individual deliveries without cancelling your subscription:

• Skip up to 4 weeks at a time
• No charges for skipped weeks
• Subscription automatically resumes after skip period
• Must skip at least 48 hours before scheduled delivery

4.3 Changing Your Plan

You can change your meal plan, portion size, or delivery frequency:

• Changes apply to next billing cycle
• New pricing takes effect with the next charge
• Make changes at least 48 hours before next delivery

5. Quality Guarantee

We stand behind the quality of our meals. If you experience any quality issues:

• Contact us within 24 hours of delivery
• Provide photos of the issue if possible
• We will issue a refund or replacement for affected meals

Quality issues include spoilage, contamination, incorrect temperature, damaged packaging, or meals that do not meet food safety standards.

6. Refund Processing

6.1 Timeline

Once a refund is approved:

• Refund is processed within 3-5 business days
• Funds appear in your account within 5-10 business days depending on your bank
• You will receive an email confirmation when the refund is processed

6.2 Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

7. Delivery Issues

7.1 Missed Delivery

If you miss your delivery, please contact us within 24 hours. We will work to reschedule or provide a refund depending on the circumstances.

7.2 Incorrect Address

If you provide an incorrect delivery address, we cannot guarantee redelivery or refund. Please verify your address before each order. You can update your address in your account settings.

7.3 Weather or Emergency

In cases of severe weather or emergencies that prevent delivery, we will:

• Notify you as soon as possible
• Reschedule your delivery at no additional charge
• Offer a full refund if rescheduling is not possible

8. How to Request a Refund

To request a refund, please contact our customer support team:

1. Email support@yallahmeals.com with your order number
2. Describe the issue and reason for the refund request
3. Include photos if relevant (quality issues, incorrect items, etc.)
4. We will respond within 1 business day

You can also call us at +1 (570) 660-0215 during business hours for immediate assistance.

9. Disputes

If you have a dispute regarding a refund or cancellation, please contact us first so we can work to resolve the issue. We are committed to fair treatment and customer satisfaction.

If you initiate a chargeback with your credit card company without contacting us first, we reserve the right to suspend your account and future services until the matter is resolved.

10. Contact Information

For questions about refunds, cancellations, or subscription management: